Privacy Policy
Effective October 23, 2026 · Last updated October 30, 2026
Askadia is run by Sabenico, LLC ("we", "us"). This policy says what we collect when you use askadia.ai, why, who helps us process it, and your choices. Questions: getaskadia@gmail.com.
What we collect
- Account details: your name, email address, company name, and the teammates you invite.
- Sign-in: the codes we email you, and for each signed-in session your IP address and browser.
- Your product and questions: the websites you check, what we read from their public pages, the details you confirm (description, audience, competitors), and your questions and settings.
- Billing: Stripe handles your card; we keep your Stripe customer ID, the card's brand, last four digits and expiry, your invoices, and, if you cancel, the reason you give.
- The free checkup: the website entered and the visitor's IP address, to limit abuse. Who ran a checkup is never shown.
- Email delivery: whether our emails bounce or are marked as spam, so we stop sending to those addresses.
- Server logs: for each request, your IP address, browser, the page and any error, kept for a limited time to run and secure the service.
- Cookies: a session cookie (it keeps you signed in, and remembers the checkup you ran so the header can link back to it), one with your browser's time zone (your account's until you pick one in Settings), and one that remembers where you first came from (the site that linked you here, the page you landed on and its utm tags) for 90 days, saved with your account if you sign up so we know which pages bring customers. No advertising cookies.
- Analytics on our public pages: page views (the page, the site that linked to it, and your country, browser and device), counted without cookies by Ahrefs. Only on the public pages, never your account's.
What we don't collect
We don't run ad trackers, and we don't sell or rent personal information. The AI answers we collect are about products, not about you.
Free checkups are public
A free checkup is about a website, not a person: what its public pages say, the buyer questions we write from them, and the AI answers to those questions. We publish it at askadia.ai/domains/<the domain> and list recent ones on our site. It never includes who ran it, and nothing from an account: the questions you track, the details you edit, your competitors, your notes and the assistants' answers to your questions stay private to your team.
How we use it
- to run Askadia: ask your questions, show the answers, email sign-in codes and the weekly report;
- to bill you and keep financial records;
- to keep the service secure and stop abuse;
- to improve Askadia, for example by checking how well we read answers.
Where the GDPR applies, we rely on our contract with you, our legitimate interests in running a secure service, and legal obligations.
Who processes it for us
- Amazon Web Services (United States): hosting, database, and sending email.
- Stripe: payments and invoices.
- OpenAI: reading your website's public pages, suggesting questions, and reading AI answers. We send it website text and answers, not your account details.
- AI answer collection: a provider that asks ChatGPT and Google your questions on our behalf. It receives only the question text.
- Cloudflare: DNS for askadia.ai, and Turnstile, which checks that the free website check is used by a person (it sees your IP address and browser).
- Honeybadger: error reports, which can include the page you were on and your IP address; it also runs our status page, status.askadia.ai.
- Ahrefs: cookieless page-view analytics on our public pages (it sees your IP address and browser).
- Google and DuckDuckGo: the small product logos next to product names are loaded by your browser from their icon services, which see your IP address and the product's domain.
Each processes data only to provide its service to us. Question wording is shared across Askadia accounts so the same question isn't asked twice; we never show anyone which accounts track a question.
How long we keep it
We keep your account data while your account is open. If you ask us to delete your account, we delete your personal information within 30 days, except billing records we must keep by law. AI answers and question wording aren't personal information and may be kept to serve other accounts.
Your rights
You can ask to see, correct, export, or delete your personal information, or object to how we use it, by emailing getaskadia@gmail.com. We answer within 30 days. Depending on where you live (for example under the GDPR, the UK GDPR, or California law), you may also complain to your data protection authority. We don't sell or share personal information for advertising.
Security
Data is encrypted in transit, access is limited to the people who run Askadia, and secrets are encrypted at rest. No system is perfectly secure; we'll tell you promptly if a breach affects your information.
Children
Askadia is a business tool, not meant for anyone under 16, and we don't knowingly collect their information.
International transfers
We process data in the United States. Where the law requires, we rely on appropriate safeguards such as standard contractual clauses with our providers.
If Askadia changes hands
If Askadia is reorganized, merged, acquired, or its business is sold, personal information may move to the company that takes it over. It must keep to this policy, and we'll tell you before it happens.
Links to other websites
AI answers link to websites we don't run. Their own privacy policies apply there, not this one.
Changes
We may update this policy at any time. We post the new version on this page and update the date at the top. For material changes, such as a new use of your information, we email account owners or show a clear notice in Askadia, and ask for your consent where the law requires it.